At Town N Country Animal Hospital, preventing Fear, Anxiety, and Stress (FAS) is just as important as treating it. That’s why our entire approach to care is designed to be Fear Free, with your pet’s comfort in mind. Every detail matters, from the flooring beneath their paws to the room where they receive treatment.
Comfort for Creatures. Reducing FAS starts with the environment. Pets entering our hospital are often already wary of going to the vet, so we aim to make every element of their visit feel safe and familiar. Here’s how…
Non-Slip Floors: Slippery surfaces can be frightening for pets. Our hospital features non-slip flooring that gives your pet stability and confidence as they walk.
Pheromones in the Air: We use species-specific calming pheromones throughout the hospital—subtle scents that are undetectable to humans but deeply soothing to dogs and cats.
Spray Cheese, Treats, and Toys: These aren’t just indulgences—they’re tools! Using high-value rewards helps create positive associations and distracts pets from stress triggers.
Weigh-Ins in the Lobby: Instead of heading straight to the exam room, we weigh pets in a calm, open space on a special scale designed for comfort and familiarity.
Comfortable Choices. Just like people, pets feel safer when they have a sense of control. That’s why we give your pet options during their visit:
Choose Your Spot: Some pets prefer an ottoman, others the floor, and a few might even feel most relaxed outside in the courtyard. We adjust to them.
The Cat Room: Our feline friends get their own quiet, cozy space—far away from barking dogs and loud noises.
Hang Time with Staff: For pets who enjoy people, spending time behind the front desk or hanging out with loving team members can help ease tension and build trust.
Extra Comfort. In some cases, we’ll recommend additional Fear Free measures such as pre-visit medications or desensitization plans. We always tailor our approach to your pet’s individual needs and preferences.
Comforting Benefits. By intentionally reducing FAS at every step, we’re not just making visits easier—we’re improving outcomes. Calm pets are easier to examine, treat, and support. And when pets leave feeling good about their experience, they’re more likely to return without fear. It’s a comforting feeling – for your pet, and for you!
Want to know what you can do at home to help reduce FAS? Read these practical tips for pet parents to support stress-free vet visits.
